action
apologize
as article
as center
behavior
business
characters
claim
client
client satisfaction
conference
consultation
consumer
conversation
customer
customer response
customer satisfaction
demand
disappointment
discouragement
dissatisfaction
engineer
explanation
folded arms
housewife
kindness
madame
man
men and women
person
repair
repair fee
repairman
request
response
sales
salesperson
satisfaction
service
service engineer
situation
sorry
staff
staff training
technician
truth
unfriendly
visiting article
visits
woman